You will receive a confirmation email with all the necessary information regarding the meeting point. Our emergency number is in your booking confirmation. You receive the booking confirmation instantly after you finished the online booking process
WILL OTHER PASSENGERS BE TRAVELLING WITH US IN THE VEHICLE?
No, we provide only private transfers, the vehicle is exclusively for your use. A private transfer means no other passengers in the vehicle; door-to-door service, fixed price.
HOW MANY LUGGAGE CAN I HAVE?
The luggage capacity of the vehicle is shown in the Fleet section of the online booking process. For example, a regular car has capacity for up to 4 passengers, 4 regular sized bags and 4 hand luggage. If you have any doubts, if your luggage will fit in the vehicle, please upgrade to a bigger vehicle.
I TRAVEL WITH A BABY/CHILD. DO YOU PROVIDE BABY/CHILD SEATS?
We have baby seats and child seats available. You have to inform us if the baby seat is required either by email or state it in your booking.
I CANNOT FIND MY DESTINATION IN YOUR ONLINE BOOKING SYSTEM.
Please contact us and describe the service you need. Our team will be happy to assist you.
WHAT CAN I DO, IF I CANNOT SEE MY DRIVER?
In the booking confirmation letter, you will be provided with the personal details of your driver and your car. You will also have the driver's direct mobile number.
WHAT SHALL I DO, IF MY FLIGHT HAS A DELAY?
Flights are monitored for delays to ensure your driver will be waiting for you at the correct time. In any case, to help your driver in case your flight is announced to be late, please immediately inform him directly. You can find the emergency number on the booking confirmation, you receive instantly after you finished the online booking process.
CAN I GET AN INVOICE?
Yes. If you pay for the transfer directly to the driver, please ask your driver to give you the invoice after your payment or to send it to you by email in pdf format.
HOW MUCH NOTICE WILL YOU NEED FOR US TO BOOK?
It is advisable to book at the same time you book your flights. Most destinations are bookable up to 24 hours prior to arrival; some suppliers will accept less notice. It is highly recommended to book as early as possible, as we occasionally have to block out certain dates and/or times due to running out of transportation vehicle availability.