Help Center- Get Support - AtoB Transfer Help Desk

Getting started

How do I contact my driver?

Where do I meet my driver at the airport?

What should I do if I cannot find my driver at the meeting point?

What is the luggage capacity for each vehicle?

Is there a luggage limit I can bring with me?

How do I reserve a child seat, booster, or a baby chair?

Can I eat and drink in the car?

Can I smoke in the car?

Can I travel with my pet?

Can I reserve a taxi with WiFi onboard?

Do I have to wear a protective face mask in the taxi?

Billing and Payment

How can I pay for my booking?

When I get charged for my ride?

Should I tip my driver for the airport ride?

Can I pay for my taxi booking in my local currency?

How can I request a receipt for my transfer?

Managing bookings

How do I book a ride?

How can I change my booking details?

What should I do if I would like to change my drop off location before my trip starts?

What should I do if my flight is delayed?

What time should I state in my reservation to be met by the driver at the airport?

Where is the meeting point at the train station?

How can I contact my chauffeur?

What is the cancellation policy?

Accounts

How many km is included in hourly chauffeur services?

Do AtoB drivers speak English?

More

Is there any extra charge for an additional stop to the address on our way?

Can I pick another passenger on my way to the destinations?

How long the driver will be waiting for me at the airport?

Is other passengers will be traveling with us in the vehicle?

Can I bring my sports equipment or musical instruments with me (ex. violin, bicycle, ski)?

Does AtoB have the necessary vehicles for people with disabilities?

What if I have more luggage than car capacity?

Can I use AtoB transfer services if I cannot find my final destination on your Destination List?

How do I contact the customer support team?

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